At New Aim, we're redefining ecommerce with technology, data, and innovation. Since 2005, we've grown into Australia's largest and fastest-growing private ecommerce company — delivering to more than half of Australian households and partnering with some of the nation's most-loved brands, including Amazon, eBay, Bunnings, Myer and Woolworths, etc.
Through our proprietary technology, we optimise procurement, supply chain management, multichannel integration, and pricing strategies. Our business-to-many (B2M) model and retail marketplace, Dropshipzone, empower businesses to scale online with speed and precision.
If you want to work at the intersection of ecommerce, technology, and product quality, and make a tangible impact on thousands of Australian households, New Aim is the place for you.
About the Role
As our Senior Quality Control Officer, you'll focus exclusively on after-sales product quality. This includes products returned to the warehouse and items flagged by the Customer Service team due to quality complaints. You'll be able to utilise your practical knowledge of electrical engineering / electronics by testing and analysing our products, then sharing these results with our suppliers to improve our products.
What You'll Do
* Conduct product test and analyse after-sales data, including product returns and warranty claims, to identify recurring quality issues.
* Conduct root cause analysis and liaise with suppliers in China to implement corrective and preventive actions.
* Collaborate effectively with suppliers, ensuring quick resolutions and long-term improvements.
* Produce detailed monthly reports on product performance, risks, and opportunities.
* Coach suppliers to improve their processes and foster accountability in quality standards.
* Partner with Compliance, Category-Buying, and Customer Service teams to ensure product issues are addressed from every angle.
* Maintain comprehensive records of all in-house and external testing, compliance sign-offs, and risk analyses, ensuring documentation is available for reference and regulatory purposes.
What We're Looking For
* It would be ideal if you had proven experience in quality control, ideally with electrical or electronic products but we would also consider new graduates, with some internship experience.
* Strong knowledge of Australian ISO standards and product registrations.
* Tertiary qualifications in Electrical Engineering, Electronics, or Quality Control.
* Experience coaching or guiding suppliers to improve quality standards.
* Proficiency in Microsoft Office (Excel/Word); quick to adapt to new systems.
* Commitment to workplace safety, compliance, and environmental responsibility.
The Perks:
* Free on-site parking.
* Company-funded events including monthly & quarterly celebrations, Christmas parties, and birthday celebrations.
* Staff discounts on over 6000 products.
* Regular team engagement activities and an inclusive team environment.
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