RACV Royal Pines Resort seeks a professional Front Office Duty Manager to oversee daily operations and ensure guests enjoy a luxury experience.
The successful candidate will lead the rooms division team, respond to guest enquiries, and maintain smooth reception service and procedures.
Key responsibilities include:
* Leading, supervising, and supporting the front office team
* Responding to guest requests and complaints promptly and professionally
* Maintaining room availability and coordinating with housekeeping and maintenance teams
* Assisting with rosters, training, coaching, and mentoring team members
* Maintaining a safe environment for staff and guests
The ideal candidate will have excellent leadership skills, a passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment.
The resort offers a dynamic and supportive team culture, with opportunities for growth and development.