Customer Success Manager (Expression of Interest)Join to apply for the Customer Success Manager (Expression of Interest) role at HumanforceCustomer Success Manager (Expression of Interest)1 week ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager (Expression of Interest) role at HumanforceWork options: HybridWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.Who are we?Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.Who Are YouWe're always on the look out for Customer Success Manager's to be the trusted advisor for a portfolio of customers, empowering them to achieve their goals through our platform. Customer Success at Humanforce is focused on driving adoption, delivering value, and build strong relationships that lead to customer satisfaction, retention, and growth.Customer Success Managers are strategic, high-impact individuals that collaborate with teams like Sales, Support, and Professional Services to ensure an excellent customer experience.Please note: This is not an open position at this time. By expressing interest, you indicate interest in potential future opportunities within our Customer Experience team.What you will doDevelop and execute customer success plansBuild strong customer relationships and proactively manage health and retentionIdentify upsell and expansion opportunitiesLead business reviews and drive engagementAdvocate for customers internally and provide feedback to influence productSupport customer enablement through training and educationManage escalations and ensure timely issue resolutionWhat you'll needBackground in SaaS, customer success, account management, or consultingProven ability to build relationships and drive outcomesStrong problem-solving, analytical, and critical thinking skillsAbility to thrive in dynamic environments and work autonomouslyAttention to detail and accountabilityCRM platform experience a plusSome 'nice to haves'Experience with Human Capital Management (HCM) solutions - particularly in Workforce Management (WFM), HRIS, or Talent platforms - is highly regarded.Familiarity with frontline or shift-based industries (e.g. healthcare, hospitality, retail) is a strong advantage and will help you connect deeply with our customers' challenges and needs.Our valuesWe are boldWe are all inWe are customer obsessedWe do what we sayWe are good humansOur approach to flexibilityWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.BenefitsA flexible working environmentThe opportunity to be part of a fast-growing tech companyA focus on development with access to Go1 learningPaid parental leave and Quarterly Wellbeing DaysEmployee talent referral scheme (know great people, be rewarded)A fun and friendly culture working with passionate and talented peopleA work environment where you can genuinely improve the world of work!We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Humanforce by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 3 weeks agoSydney, New South Wales, Australia 6 months agoPyrmont, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$85,000.00-A$95,000.00 5 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager II, Scale (FTC)Sydney, New South Wales, Australia 14 hours agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 5 days agoManager, Customer Success Midmarket, AEC APJSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Growth & RetentionSydney, New South Wales, Australia A$85.00-A$85.00 4 weeks agoWe’re unlocking community knowledge in a new way. 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