Job Description
Megaport is a global leader in Network as a Service (NaaS), transforming the way IT gets connected. We're changing the way businesses reach the cloud, and we're a leading partner to Amazon, Microsoft, Google, IBM, Oracle, and many other top technology companies.
Our team is made up of over 250 members globally, spread across North America, Europe, and Asia-Pacific. We enjoy a collaborative, supportive, and fun environment that fosters growth and innovation.
As a key member of our Integrated Accounts Team, you'll work closely with Direct Sales Executives and Solutions Architects to drive revenue growth and retention from our existing customer base.
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Responsibilities
1. Proactively manage post-sale relationships with existing customers, focusing on enablement, service performance, renewals, and upselling.
2. Act as a trusted advisor to customers, providing information about Megaport enhancements, new products, and ecosystem partners.
3. Drive further adoption, solution awareness, and opportunities for engagement with Megaport and our partner community through proactive outreach communications.
4. Champion customers throughout their entire customer journey, including facilitating issue resolution and understanding how to add more value.
5. Nurture the nominated customer base, identifying key targets and operating an engagement strategy based on opportunity and customer vertical market or needs.
6. Report on and analyze customer experience by understanding customer needs and communicating trends to the wider Megaport team.
7. Maintain in-depth knowledge of Megaport products and solutions, proposing and demonstrating them to customers while being aware of rival services or products.