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This range is provided by Cleared Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$115,000.00/yr - A$125,000.00/yr
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Security Cleared Recruitment | Defence | Government | System Administration & Engineering | Application & Desktop Support | Helpdesk | Windows |…
Senior End User Support Analyst | Defence Sector | Adelaide
Cleared Recruitment is excited to be partnering with a trusted defence industry organisation delivering high-level capabilities to the Australian Government and Defence sector.
We are on the lookout for a NV1 Senior End User Support Analyst to provide on-site IT and infrastructure support in a classified environment.
Based in Adelaide, this role involves hands-on troubleshooting, systems monitoring, and support for end-user technologies and infrastructure at a high-security site.
Please note: As this opportunity is within the Defence sector, you must be an Australian citizen and hold an NV1 security clearance to be eligible.
Key Responsibilities:
* Deliver local technical support for end users across hardware, software, and infrastructure systems
* Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policy, networking (TCP/IP, DNS, DHCP), and virtualisation platforms (VMware ESXi, Horizon)
* Coordinate on-site support activities, managing the local team and tasking analysts to meet service levels
* Monitor incident tickets and collaborate with global service desk and infrastructure teams
* Support patching and system updates across local infrastructure under broader IT guidance
* Manage lifecycle planning, asset inventory, and procurement coordination
* Provide "white glove" support to executives, stakeholders, and visiting staff as needed
* Participate in occasional out-of-hours or weekend support to meet operational requirements
Skills & Experience Required:
* 7+ years in a technical support or IT infrastructure role
* Must have knowledge of windows & Linux
* Experience working within Australian Defence or secure ICT environments
* Proficient in Active Directory, Group Policy, Windows-based systems, and networking fundamentals
* Knowledge of NetApp, Synology, Power Vault or similar storage platforms
* Strong diagnostic skills across hardware, OS, and application support
* Certifications such as MCSE, CCNA, or similar (highly regarded)
* Experience with VMware ESXi and virtualisation tools
* Familiarity with service management tools (e.g., ticketing systems)
* Excellent communication, task prioritisation, and stakeholder engagement skills
Eligibility Requirements:
* You must be an Australian citizen & hold a NV1 clearance or above.
* Previous experience working in Defence or Government ICT environments is highly desirable
Why Apply:
* Join a globally recognised Defence technology organisation with long-term security projects
* Be part of a tight knit, technically skilled local team backed by global infrastructure support
* Opportunities for personal development, certifications, and career progression within a high-impact sector
Security clearance: Must already possess an NV1 AGSVA clearance
Contact Daniel Crowe on 0424 906 007
daniel@clearedrecruitment.com.au
At Cleared, we connect top Defence and National Security talent with meaningful opportunities across Australia.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting and Information Technology
* Industries
Defense and Space Manufacturing, IT System Operations and Maintenance, and IT System Training and Support
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