Team Leader, Court Advisory Services, Queensland Corrective Services
Queensland Corrective Services – Townsville QLD
Full time, Contract, Part time, Casual/Temporary
Court Advisory Services is a pilot program in response to the Women’s Safety and Justice Taskforce, Hear her voice – Report Two recommendation 130 “Queensland Corrective Services develop and implement a plan for the sustainable expansion of court advisory services across Queensland to support greater use of pre-sentence reports”. The purpose of the pilot is to ensure the magistrates have access to relevant information about an individual to make an informed sentencing decision. In some cases, this additional information will enable magistrates to consider community-based orders which would enable people to address their criminogenic needs in the community rather than in custody.
About the Role
In this role you will report to the Program Manager and will be responsible for developing a small team of trained staff to provide court advice to the judiciary to promote the benefits of community-based supervision where appropriate. You will oversee work practices, ensuring that performance and practice are consistent and of a high-quality standard. This role will be responsible for supporting the delivery of an effective court advisory service.
Primary Accountabilities of the Team Leader
- Supervise and develop a small team of trained staff through demonstrated competence in frontline people management techniques, including mentoring, coaching, positive performance management, feedback and appraisal processes.
- Provide front line human resource management, support and guidance to direct reports.
- Provide the highest standard of specialist expertise in advice, guidance and oversight of court advisory service delivery.
- Provide regular expert advice and feedback to the Program Manager, Court Advisory, to improve key service deliverables.
- Provide practice subject matter expertise to the Court Advisory Service team members and support the team in interpreting complex issues within the judicial system.
- Provide guidance and oversight in identifying, responding to, and managing risks associated with the Court Advisory Service.
- Assist in identifying trends and issues in client service delivery and evaluating client outcomes, including performance reporting, to ensure coordinated local service delivery.
- Liaise with relevant stakeholders such as QPS, DoJ staff, legal representatives, Indigenous agencies and other community agencies to provide advice to courts.
- Promote and nurture a team culture which values diversity, has good morale, and where individuals are adequately trained and competent in working with diverse target groups.
- Action the planning of a work area, including direct input into the development of work plans, providing advice on priorities, solutions and strategies for monitoring progress and achieving required outcomes.
- Ensure the service delivery of the Court Advisory Service is operating within a trauma-informed framework.
- Ensure all service delivery is culturally appropriate, respecting and valuing diverse backgrounds and needs of First Nations people.
- Ensure team members' behaviour aligns with the QLD Public Service Code of Conduct, QCS Culture Framework and performance standards.
- Model and demonstrate skilled presentation and behaviour aligned to the standards of conduct for Queensland Public Service employees.
- Carry out any other reasonable duties as directed by the supervisory and management staff, adhering to professional standards and organisational objectives.
The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.
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