Service Delivery Lead
As a service delivery lead, you will oversee the daily operations of your team, ensuring seamless execution of tasks and objectives. You will support, motivate, and coach a group of like-minded professionals who share your passion for employment services.
Main Responsibilities
* Lead by example and drive team performance to exceed KPIs and contractual obligations.
* Establish clear direction and vision for team operations across locations, fostering a culture of excellence and innovation.
* Develop strategic plans to enhance business growth and profitability.
* Provide leadership, supervision, coaching, mentoring, feedback, and opportunities for career advancement.
* Prepare timely and quality reports on team performance, risk management, governance, and financial metrics as required by senior management.
Required Skills and Qualifications
* Proven experience in managing teams and driving business outcomes.
* Excellent communication and interpersonal skills.
* Strong leadership and decision-making abilities.
* Ability to work collaboratively with internal stakeholders and external partners.
* Experience in employment services or related fields.
* Demonstrated ability to analyze data and develop insights-driven solutions.
* Certifications in relevant areas (e.g., project management, leadership).
Benefits and Career Advancement
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A collaborative and dynamic work environment.
* The chance to make a positive impact on people's lives.