Wales Truck Repairs is a renowned brand in the heavy vehicle smash repair industry of Sydney, known for delivering top-notch repair services for heavy‑du‑‑t vehicles such as spray painting, panel beating, and chassis straightening.
We have an impeccable reputation for providing exceptional customer service, and our team of experienced mechanics and technicians is committed to delivering quality workmanship with attention to detail in every task they perform.
At Wales Truck Repairs, we offer numerous opportunities to our employees to work overtime and provide a flexible work schedule to suit their lifestyle.
We also organize occasional work lunches and BBQs for our team members to foster a friendly and enjoyable work environment.
Moreover, we offer ample onsite parking facilities to our employees.
The Opportunity
We are on the lookout for the right person that can take accountability of this site and control all the activities, ensuring that all work is undertaken in a timely and correct manner, thereby ensuring quality repairs, customer care and satisfaction.
Our goal is to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for all staff.
Responsibilities
Work Health and Safety
Ensure that the site remains safe by maintaining the WHS management system
Immediately reporting and recording any safety incidents or near misses and actioning required
Ensure all environment policies and procedures are followed Customer Service and Stakeholder Management
Ensure exceptional customer service is provided to all clients and work providers
Monitor scores and feedback and action as required.
Upon collection, ensure clients are walked through the repairs
Ensure the day‑to‑day relationship with all work providers are upheld and protected Quality and Vehicle Management
Ensure vehicles are repaired to their pre‑accident condition
Ensure final QA Inspection is carried out
Resolve any quality or safety concerns
Ensure comprehensive and accurate quotes are carried out
Ensure upon vehicle's arrival appropriate vehicle arrival inspection is carried out
Ensure Quoting/Management System is updated to reflect completion and departure
Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned
Parts are labelled and stored accordingly Production Workshop Management
Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre‑accident condition
Proactively manage the incoming/outgoing of vehicles to maximise capacity of workshop
Ensure vehicles are repaired as per the Job Sheet, Repair Method and SOP
Ensure appropriate usage of consumables and materials are used to avoid wastage P&L, Reporting and Administration
Ensure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilising the tools provided
Ensure EOM & OEM reporting is accurate and submitted on time
Ensure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.
Ensure all subcontractors engaged comply with the AMA subcontractor requirements
Ensure clients are advised of monies prior to vehicle collection and money is collected Leadership and People Management
Proactively build and maintain positive work relationships and culture
Update time keeping system to reflect absences
Oversee the team on site, including but not limited to: Recruitment and onboarding of new team members (with appropriate authorisation)
Ensure new team members are appropriately inducted prior to commencing work
Conduct annual performance appraisals
Handle employee misconduct/grievances in conjunction with People Team
Ensure team members have current required licences and qualifications Benefits Rewards & recognition
Career development and training
Discounts on parts and tools
Uniforms
24/7 professional counselling for Team members and their immediate families We know that sometimes people need non‑standard work hours and would be happy to discuss the options available in this role, or similar roles across our business.
We champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.
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