Overview
To carry out routine inspection and testing of fire protection systems as per AS 1851.
To install equipment and carry out minor works, diagnose faults and carry out repair work, maintain and test a wide range of fire protection systems and equipment to Chubb Fire & Security standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity
To assist in growing our sales, increasing our market share and growing the nett profitability of our company
Ensure customer's property is compliant with regards to the Australia Standards and in accordance with the contract we are engaged under.
Fixed Service staff, Customer Service and Administration staff, Service Sales staff, and Portable Service staff
CRITICAL RESULTS
OPERATIONAL:
Identify, install, diagnose, service, repair and carry out minor works on fixed fire protection and safety systems and equipment in accordance Chubb Fire & Security procedures
Complete and provide evidence of maintenance performed on equipment in an accurate and legible manner, using systems including; hand held technology.
Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire & Security procedures and processes
Maximise efficiencies via route planning, time management, stock management, and service delivery
Participate in stocktakes and be responsible for inventory management
Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc
Report work progress and performance by completing productivity / key performance indicator (KPI) reports
Comply with all company policies, procedures, and processes
Attend all scheduled training programs
Recommend improved business processes by actively engaging in Quality and ACE programs
CUSTOMER SERVICE:
Provide assistance to customers in the use of fire and safety equipment
Effectively communicate with the customer
Ensure highest level of presentation as a Chubb Fire & Security employee, including individual presentation, vehicle presentation, etc
Ensure punctuality and communicate attendance or planned attendance to site.
Comply with all Customer requirements, as defined by the Customer contract
CUSTOMER GROWTH:
Increase the Customer base through the active promotion and sale of products and services
Reduce Customer attrition through the delivery of excellent customer service
Gather market information to assist in market analysis
ENVIRONMENT, HEALTH & SAFETY:
Comply with the EH&S; Policy and applicable regulatory and company EH&S; rules and requirements
Report to supervisor conditions or practices that are either unsafe or that may adversely impact the workplace, to ensure prompt resolution of potential hazards
Attend scheduled EH&S; training programs
Actively support the organization's efforts to meet or exceed EH&S; goals and plans
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📌 Electrical Fire Technician Canberra Chubb Operations
🏢 Chubb Deutschland
📍 Canberra