About Us:
Serafin Machinery is a leading agricultural machinery business based in Griffith, NSW. We specialize in custom-built machines that are sold directly to customers and through dealerships across Australia. As the Australian Dealer for several top-quality imported brands, we also sell and service products via our dealership network.
The Opportunity:
We are seeking an experienced and motivated Service Manager to join our team. This is a key leadership role where you will be responsible for managing and developing our Service Department to ensure the highest standards of customer satisfaction and operational efficiency.
Key Responsibilities:
As the Service Manager, you will oversee the daily operations of the workshop and manage the service team. Your responsibilities will include:
* Ensuring the efficient workflow within the workshop while maintaining quality standards and customer satisfaction.
* Managing the Service Department's efficiency and profitability.
* Collaborating with the Production Manager, Parts, and Sales departments to ensure customer needs are met.
* Building and maintaining strong customer relationships.
* Driving the training and development of the Service Team and providing support when needed.
* Ensuring timely and accurate submission of warranty claims.
* Upholding Work Health and Safety regulations to ensure safe working practices within the Service Department.
Skills and Experience Required:
* Proven experience in a management or supervisory role within a workshop environment.
* Strong leadership skills and the ability to effectively manage a team.
* Solid technical knowledge of agricultural machinery and equipment.
* A customer-focused approach is essential.
* Friendly, enthusiastic, and professional demeanor.
* Strong computer and organizational skills.
* Excellent communication abilities.
* A current driver's license is required.
Benefits and Perks:
* Competitive salary package
* Company vehicle and mobile phone provided.
* Vibrant, supportive, and friendly team culture.
* Relocation assistance for the right candidate.
* Modern, custom-built premises.
* Excellent work-life balance.
* Bi-annual team celebrations and more.
* Long-term career growth opportunities.
How to Apply:
If you are passionate about leading a team and providing exceptional service, we would love to hear from you
For more information or to apply, please contact Darryl Serafin at 0419 687 493 or send your resume to .