Job Overview
The primary role of this position is to provide technical support and maintenance for a large enterprise environment. This includes system management, user support, account services, process management, and stakeholder engagement.
This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are eager to take on new challenges.
Key Responsibilities
* System and Software Management: Install, configure, upgrade, and maintain computer systems, operating systems, services, and standard company software using customised in-house toolsets; deploy solutions in line with organisational standards and project requirements (e.g., PC Migration Project).
* User Support and Troubleshooting: Provide deskside support for various applications, Citrix environments, printing and LRS issues; assist with data backup and recovery; carry out troubleshooting and fault remediation activities.
* Account and Directory Services: Create and maintain various Active Directory (AD) account types, ensuring proper access and user management.
* Process and Documentation Management: Create, update, and amend process documentation, Standard Operating Procedures (SOPs), and knowledge base articles to support IT operations and end-user guidance.
* Stakeholder Engagement: Interact with users and key business stakeholders, providing subject matter expertise and resolving technical issues and user requests.
Required Skills and Qualifications
* Technical Proficiency: Demonstrated high-level skill with Microsoft technologies including Windows 10, Office, Teams, Skype for Business, desktop and laptop hardware (HP, Dell), Cisco phones, and iOS mobility solutions.
* Infrastructure and Systems Expertise: Strong knowledge of Windows Server, Exchange, Office 365 (O365), Active Directory, DNS, Group Policy, and LRS systems.
* Scripting and Automation: Proficient in PowerShell scripting for automation and system management tasks.
* Systems Management Tools: Experience with Microsoft Endpoint Configuration Manager (MECM) and Ivanti for device and software management.
* ITIL and Best Practice Frameworks: Solid understanding of ITIL processes and their application within IT service management.
Benefits
As a valued member of our team, you will have the opportunity to work with a diverse group of professionals who share a common purpose. Our company culture values diversity, inclusion, and collaboration, and we strive to create a workplace where everyone feels welcome, valued, and respected.
We also offer opportunities for professional growth and development, as well as competitive salaries and benefits packages.
Our team members are encouraged to pursue their interests and passions, and we support them in their efforts to make a positive impact in their communities.
Others
This role requires successful applicants to be Australian citizens and hold a NV-1 level security clearance. It also requires exposure to some of the below tools and methodologies:
* Technical Proficiency: Demonstrated high-level skill with Microsoft technologies including Windows 10, Office, Teams, Skype for Business, desktop and laptop hardware (HP, Dell), Cisco phones, and iOS mobility solutions.
* Infrastructure and Systems Expertise: Strong knowledge of Windows Server, Exchange, Office 365 (O365), Active Directory, DNS, Group Policy, and LRS systems.
* Scripting and Automation: Proficient in PowerShell scripting for automation and system management tasks.
* Systems Management Tools: Experience with Microsoft Endpoint Configuration Manager (MECM) and Ivanti for device and software management.
* ITIL and Best Practice Frameworks: Solid understanding of ITIL processes and their application within IT service management.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements, which can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
Leidos Australia is committed to making its recruitment process accessible to all candidates. If you would like to discuss any additional support during your application or throughout the recruitment process, please contact our Careers team.