Our client is one of Australia's largest superannuation funds and is proud to be the dedicated fund for Victorian Emergency Services and State Employees, a special group of people who are each making essential contributions to the Victorian community.
Our client's members remain at the core of everything they do so it is not surprising that they consistently perform highly in member satisfaction surveys and have been the recipients of a number of respected awards.
**THE ROLE**
Working in the busy quality focused call centre you will be spending your day with a team of motivated, passionate and friendly individuals that are committed to delivering the best possible superannuation and retirement outcomes for their members.
Your focus will be on a complete and comprehensive educational experience to help members to understand and simplify their superannuation. Some of your main responsibilities may include (but not be limited to):
- Respond to member enquiries on the phone and via written correspondence, as required
- Assisting members enquires regarding their entitlements, status or contributions with a outcome orientated first call resolution focus
- Have a sound understanding and be able to clearly articulate the relevant Acts and Regulations
- Administration, updates and maintenance of member details as required
This is a great entry point to a career across the business in areas such as general advice, personal advice, claims and marketing.
**HOURS: Permanent full time, Monday to Friday 8.15am - 5pm**
**ABOUT YOU**:
We're looking for people with a genuine desire to develop their career in superannuation and an amazing set of qualities that will support them in doing so:
- Contact Centre or senior customer service/administration experience
- Outstanding communication skills both verbal and written
- You'll be a natural rapport builder who delivers a welcoming and helpful frontline experience
- Empathetic approach with the ability to demonstrate patience and compassion when dealing with members under great stress
A Degree or Diploma in Financial Planning, or be studying towards this would be highly desirable
**THE PERKS**:
This is a permanent full time role offering a salary package of $63,295 + Super
You will also have the following additional benefits:
- Flexible work arrangements - hybrid home/office once onboarded and comfortable in the role
- Additional 2 leave days each year
- 17.5% leave loading
- $299 annual wellbeing bonus
- Career growth opportunities through ongoing training, short-term assignments, secondments, and internal promotions
- Support for formal study, that's relevant to your role/career
This role is
For any questions please do not hesitate to contact Jess Haag on 0409 965 501