Looking for a career in vehicle service management? Our organization is seeking a highly skilled Automotive Service Advisor to join our team.
* The ideal candidate will have previous experience working as an Automotive Service Advisor in Australia, with a strong understanding of Volkswagen and Audi technical requirements.
Your typical day as an Automotive Service Advisor will involve greeting customers, discussing vehicle issues, and providing detailed estimates. You will also be responsible for coordinating with technicians, ensuring timely updates to customers, and handling approvals for additional work.
* Maintaining high-quality customer satisfaction requires effective communication and quality control. You will review completed jobs, address any issues, and prepare for the next day's tasks.
We offer a supportive environment focused on long-term customer relationships and opportunities for career growth within our family-owned business.
* A successful Automotive Service Advisor should possess:
* a strong understanding of vehicles and repair processes
* proficiency in using service management software (e.g., AutoMate, Service King) to track jobs, update customers, and process payments efficiently
* permanent residency or Australian citizenship
As a valued member of our team, you will enjoy:
* a competitive salary with performance-based bonuses
* access to ongoing training and professional development
* employee discounts on vehicle purchases and servicing