Service Operations Lead
The ideal candidate will have 4-5 years of management experience, proficiency in technical sales management, mobile maintenance, or asset management, and a business qualification or trade background. To excel in this role, you should be able to recruit, mentor, train, motivate, and lead team members effectively.
Key Responsibilities
* Team Leadership: Recruit, mentor, train, motivate, and lead team members to achieve business goals.
* Workshop Management: Manage workshops and contract sites in line with Sales Area and Regional objectives.
* Unified Service Centre: Ensure all workshops and contract sites operate as a unified 'One Service Centre', covering workshop repairs, component repairs, and field service contracts.
* Service Delivery: Ensure service work is planned, controlled, and delivered efficiently with strong resource and cost management.
* Global Standards: Oversee the rollout of global workshop standards, lean principles, methods, and processes.
* Manpower Planning: Identify and utilise synergies to optimise manpower planning.
* Reporting: Prepare monthly reporting and analysis for the Customer Services management team.
* Financial Performance: Oversee financial performance of workshops and contract sites, including WIP, job profitability, and cost control.
* Budgeting: Prepare workshop and contract site budgets and work with stakeholders on strategic growth plans for the Region and Sales Area.
Requirements
To succeed in this position, you will require:
* 4-5 years of management experience.
* Proficiency in technical sales management, mobile maintenance, or asset management.
* A business qualification or trade background.
Benefits
This role offers flexible working arrangements, training and development opportunities, company-funded paid parental leave, and comprehensive employee benefits.
Company Overview
We are a global leader in Original Equipment Manufacturing, delivering solutions tailored to the mining, mineral processing, infrastructure, and manufacturing industries. We are committed to sustainability, diversity, equity, and inclusion, and welcome applications from individuals of all backgrounds.