Job Title: Dental Assistant & Front Office Coordinator
We are seeking a highly motivated, patient-focused dental assistant and a front office coordinator to join our team.
Key Responsibilities:
* Assist with chairside procedures, including restorative, preventative, surgical, crown & bridge.
* Set up and maintain sterile environments according to infection control standards.
* Assist with scanning (Primescan), taking X-rays (if certified), and photos as needed.
* Manage stock levels, order materials, and maintain a clean and tidy surgery.
* Support the front office when required – we work as one team.
* Build great rapport with patients – creating a calm and welcoming environment.
Requirements:
* Confident, caring, and professional with a can-do attitude.
* A team player who brings energy and positivity to work.
* Experienced in dental assisting (minimum 1 year preferred, but not essential for the right person).
* Familiar with D4W or quick to learn new systems.
* Organised, clean, and reliable – we value people who take pride in their work.
Bonus if you have:
* X-ray certification, knows D4W
* Experience with CEREC
* Experience assisting in surgical procedures
Front Office Coordinator Role:
Why Join Us?
Preventive-Focused Practice – We provide a wide range of high-quality dental services for our loyal patients.
Supportive Team & Structure – Our practice runs on efficient systems to ensure a smooth workflow.
Key Responsibilities:
* Manage phone lines with professional etiquette and a warm manner.
* Provide outstanding patient care and customer service.
* Confidently use dental software (D4W preferred) to book appointments and manage patient records.
* Understand and present treatment plans with clarity and confidence.
* Maintain full and optimized appointment books for today and tomorrow.
* Process patient payments, handle health fund claims, and manage queries efficiently.
* Follow structured systems to ensure a seamless front office operation.
* Build strong patient relationships, remembering personal details to enhance their experience.
* Be a proactive team player who supports the clinical and administrative team.
* Enjoy your work – we value positivity and having fun while delivering excellent service
What We Offer:
* Competitive Remuneration – Recognizing your skills and dedication.
* A Supportive & Growth-Oriented Workplace – Work alongside a well-trained, long-term team.
* A Leadership Team That Cares – Our leadership values team development and well-being.
* Modern, Attractive Practice – A professional environment where you can thrive.
Who We're Looking For:
* A highly organized, proactive multitasker with excellent diary management skills.
* Someone with front office experience in a dental practice (D4W knowledge is a plus).
* A warm, professional communicator who values patient care and teamwork.
Front Office Lead / Front Office Manager (2IC) Role:
Your Role:
* Front Desk Operations – Manage appointment bookings, treatment planning, patient communications, payments, and D4W records.
* Leadership & Team Support – Oversee daily workflow, mentor front desk staff, and be the right-hand support to the Practice Principal.
* Patient Experience Champion – Ensure smooth patient journeys from first contact to post-treatment care, enhancing every touchpoint.
* Billing & Compliance – Handle health fund claims, manage accounts, and maintain compliance with ADA and practice standards.
* Problem Solver & Coordinator – Be the go-to person for day-to-day troubleshooting and help keep the practice running seamlessly.