Claims Officer page is loaded## Claims Officerlocations: AUS - NSW - Parramattatime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 24, 2026 (6 days left to apply)job requisition id: 353356# # **Primary Details**Time Type: Full timeWorker Type: Employee**Please see more information about QBE careers here*** **Location: Parramatta, NSW*** **Type: Permanent full time*** **Hybrid Working****The opportunity**At QBE it's not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is a great opportunity to be part of a fantastic team in the Corporate Fleet space. Ideally you will have some experience in insurance claims and a passion for motor.**About QBE**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.**Your new role**• Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values• Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships• Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome• Deliver high quality customer service and develop a good working relationship with all customers and service providers• Process claims in line with set procedures and policies for a prompt and effective outcome• Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively• Enhance and develop your own technical expertise with support and participate in professional development and training where required**About you**• Knowledge of general insurance and previous experience within insurance claims• Strong customer service skills with a highly considerate approach• A passion for making a difference and helping people in their time of need• An engaging and courteous phone manner with the ability to type and talk concurrently• Ability to handle multiple and competing tasks to meet customer needs• Excellent organisational skills with the ability to critically assess and analyse tasks.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice• Life Leave, supporting the life events we all experience, leaving your annual leave for restTo learn more about benefits of working with us, click here.**How to Apply**If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.Your career. At the heart of it.QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts.**Skills:**Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 23/04/2026 11:59 PMHow to Apply:To submit your application, click \"Apply\" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.[](blob:https://qbe.wd3.myworkdayjobs.com/8af8ed44-068d-41b9-9846-2214482ef305)0:00 / 1:42#J-18808-Ljbffr