My client, a leading player in the packaging industry, is seeking an experienced and dynamic Customer Service Manager to join their team. This is a fantastic opportunity for a proactive leader who thrives on operational excellence, team development, and delivering exceptional customer experiences.
About the Role:
As Customer Service Manager, you will be the linchpin for the smooth operation of customer service, despatch, and administrative functions. Reporting directly to the General Manager, you will lead day-to-day operations while shaping strategies that drive efficiency, accuracy, and continuous improvement across the division.
You'll play a key role in:
* Leading and mentoring a high-performing customer service and administration team.
* Enhancing operational systems, processes, and policies using Lean principles.
* Collaborating with production and other teams to ensure 100% on-time delivery.
* Managing financial processes, including accounts payable and receivable, with robust controls.
* Driving initiatives to improve service quality, employee engagement, and operational performance.
* Supporting workplace safety and compliance
What You Bring:
* Minimum of four years' experience in a similar managerial role ideally within a manufacturing environment.
* Proven success in leading teams and managing complex operations.
* Strong communication and interpersonal skills, with a collaborative leadership style.
* Demonstrated ability to implement process improvements and drive operational excellence.
* Excellent computer skills, including Microsoft Office and AX Dynamics.
* High ethical standards, discretion, and a commitment to fostering an inclusive, positive workplace culture.
Why This Role Is Exciting:
* Lead a motivated team in a fast-paced, people first environment.
* Take ownership of meaningful projects and operational initiatives.
* Shape customer service strategies that directly impact business success.
* Be part of a culture that values continuous improvement, innovation, and professional growth.
If you are a results-oriented leader who thrives on operational challenges, loves coaching teams, and takes pride in delivering outstanding customer service, my client wants to hear from you.
Apply Today to join a company where your leadership, ideas, and dedication will make a real impact.