We are seeking a highly skilled professional to fill the role of Support Specialist. This position involves managing a portfolio of early claims-related complaints, positively influencing claims cost outcomes through commercial decision-making that benefits both Allianz and the customer.
As an escalation point for technical advice and customer complaints, you will provide expert guidance to resolve complex service or technical issues. You will also identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes.
The ideal candidate will have extensive experience or cross-training in Motor Claims, ensuring a thorough understanding of their technical aspects and act as a subject matter expert. They should also possess a proven track record as a Senior Claims Consultant, demonstrating strong customer focus and dedication to customer satisfaction.
Key skills and qualifications include:
* Extensive experience or cross-training in Motor Claims
* Proven experience as a Senior Claims Consultant
* Ability to plan and prioritise effectively
* Ability to navigate complexity and ambiguity
* Passion for leveraging emerging technologies
The successful candidate will enjoy a range of benefits, including:
* Inclusive culture
* Flexible work-life balance
* Career development opportunities
* Financial and well-being perks
This is an exciting opportunity for a talented individual to join our team and contribute to our commitment to caring and securing the future for our customers.
Join us and be part of an organisation that values diversity and inclusion, promoting a culture where everyone belongs and can thrive.