Overview
Government Client - Customer Service Agent • TSA Group • Perth WA • Other (Retail and Consumer Products) • Full time • 55,000 + Superannuation
Are you looking for a meaningful Government role helping everyday Aussies? We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team. At TSA, we are customer inspired and focused on making you feel valued. Here are some of the perks our team enjoys:
Why You\'ll Love Working with Us
* You\'ll represent Services Australia in our Tier 1 Digital Support team.
* Supportive Team Environment: Regular social gatherings and guidance from managers and senior team members.
* Helping Customers: Use self-service portals to help customers find the information they need.
* Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
* Career Growth: Ongoing professional development, career progression, and fully paid comprehensive training.
* Flexible Schedule: Onboarding and flexible scheduling options.
What You\'ll Be Doing
* Handle a mix of inbound and outbound calls, helping customers with their enquiries.
* Use effective communication skills to build rapport and provide engaging customer experiences.
* Be flexible with hours to ensure we\'re available when our customers need us.
What Makes You Perfect for This Role
* Must be based in Perth.
* Must be an Australian Citizen
* Ability to work full-time in office at our office location in Troode Street
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating your successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
Additional Information
At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we\'d love to hear from you! Apply now and start an exciting journey with us!
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.
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