Customer Service Lead Position
The role of a Customer Service Lead involves overseeing the customer service department and front-of-store operations. This position requires strong leadership skills to manage and motivate team members, ensuring exceptional customer experiences across all touchpoints.
About The Job
This is a challenging yet rewarding role for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer service. Key responsibilities include:
* Leading a high-performing customer service team to achieve sales targets and maintain excellent service standards
* Coaching and developing team members to enhance their skills and knowledge
* Maintaining a safe and clean working environment, adhering to company policies and procedures
To succeed in this role, you will need to demonstrate strong leadership abilities, excellent communication skills, and a customer-centric approach. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Foster a positive and inclusive team culture that prioritizes customer satisfaction and employee well-being
* Develop and implement effective strategies to improve customer engagement and loyalty
* Collaborate with cross-functional teams to drive business growth and revenue
We offer a competitive salary package, including benefits such as a 5% discount on Coles purchases, recognition through our values-based platform, and opportunities for career advancement. Join us and take the first step towards a rewarding career in customer service leadership!
What We Offer
* A dynamic and supportive work environment that encourages growth and development
* A comprehensive training program to enhance your leadership skills
* Opportunities for professional growth and advancement within the company
If you are passionate about delivering exceptional customer experiences and leading a high-performing team, we invite you to explore this exciting opportunity further. Apply now to become a part of our talented team and embark on a rewarding career journey.