Front Desk Customer Service Representative - ManufacturingAdd expected salary to your profile for insightsLocation - ECB - Clontarf, Brisbane.About Us:EastCoast Bullbars is part of the AutoPacific Group and the larger Amotiv Group, market leaders in highly engineered vehicle accessories and towing solutions across Australia, New Zealand, and the Asia Pacific Region. We are committed to innovation and excellence, continuously evolving to meet industry demands.We value our people and offer more than just a job – a platform for building a rewarding long-term career. Our mission is to deliver best-in-class products through forward-thinking technology, engage our employees, and create shareholder value.Join our small, dynamic team where your talents are celebrated, your ideas are valued, and your potential is limitless.About the role:This role combines customer service excellence with technical troubleshooting to resolve issues, coordinate service requests, and ensure a seamless customer experience, including front desk support for walk-ins.Key Responsibilities:Serve as the first point of contact for walk-in customers, providing professional assistance.Respond promptly to account customers and end-users via email, addressing needs and resolving concerns.Handle order entry and production planning, and accurately complete administrative tasks.Manage warranty-related inquiries, directing complex issues to appropriate departments.Coordinate with customers, repairers, and internal teams to handle warranty claims efficiently.Provide technical support and advice, helping customers understand and resolve product issues.About You:Experience multitasking between phone, email, and in-person interactions.Proficiency with CRM systems for orders and claims.Ability to manage customer expectations with empathy and escalate when necessary.Willingness to develop product knowledge and assist in diagnosing technical issues.Ability to extract key information and guide customers through troubleshooting remotely or in person.Understanding of mechanical concepts and automotive industry preferred but learnable on the job.Familiarity with ERP systems for workflow, inventory, and order management.Intermediate proficiency with Microsoft Office (Word, Excel, Outlook).Strong verbal and written communication skills.Recruitment Process:Pre-employment checks include medical, reference, and Australian working rights verification.To Apply:Submit a cover letter and resume outlining your suitability for the role.AutoPacific Group is an equal opportunity employer.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include questions about your right to work in Australia, customer service experience, proficiency with Microsoft Office, expected salary, and willingness to undergo a medical check.
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