Join to apply for the Senior Manager, Sales and Service role at Hollard Insurance AustraliaJoin to apply for the Senior Manager, Sales and Service role at Hollard Insurance AustraliaNewly created role, with opportunity to work with partners both onshore & offshoreImplement and oversee sales strategiesOpen to candidates in Sydney, Melbourne Brisbane and PerthAbout HollardHollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together".About the RoleThe Senior Manager Sales and Service reports to the Head of Customer Success and is responsible for overseeing and managing the performance of the Sales & Service contact centre for our partners. They are responsible for ensuring the team meet performance targets and deliver exceptional customer service. This role requires strong leadership, coaching and analytical skills to drive sales, enhance customer satisfaction and ensure compliance with industry regulations.Responsibilities include:Implement and oversee sales strategies to ensure the achievement of business targets for conversion and customer retentionDrive initiatives to improve the quality of customer interactions, ensuring that all service and sales enquiries are handled efficiently and to the highest standards.Monitor and assess customer feedback and industry trends to implement improvements and maintain high satisfaction levels.Provide strategic direction, coaching, and development for Team Managers to enhance their management skills and optimize their team’s performance.Foster a positive and motivating work environment to boost team engagement and moraleWork closely with our offshore strategic partners to ensure a consistent and aligned customer experienceIn conjunction with Head of Customer Success, set the strategy and direction for the team identifying opportunities for improvement and leveraging efficiencies across the business to deliver exceptional customer experiencesAbout YouDemonstrated leadership experience and skill, specifically in a contact environment (preferably in financial services)Track record of critical thinking, process improvement, and problem solvingExperience working with offshore teams preferredAbility to work in a hybrid environment, with demonstrated skills in managing employee and stakeholder engagement, developing processes and lead others both in person and virtuallyDemonstrated skills in continuous improvement and ability to identify opportunities for increased efficiency and effectiveness within the teamAbility to interpret company policies, guidelines, and proceduresWorking at HollardAt Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great employee benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:Professional and technical development opportunitiesFlexible start and finish times, work from home, and other flexible work from home options to suit your lifestylePaid parental and partner leaveAdditional leave optionsNovated lease optionsCorporate employee discounts from various retailersWellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP)Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.Even if you don’t meet all our selection criteria, we encourage you to apply.Please note that a full background check will be completed on the successful applicant.Please note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. 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