This is First AML:
Source by First AML helps to streamline our customers' anti money laundering obligations when onboarding their customers. Our focus is to ensure customers are compliant, but in a customer centric way. Our customers report that they've seen a 70% efficiency increase with using Source by reducing head count and reducing onboarding turnaround times.
Due to substantial regulatory change in Australia, this role will be leading our efforts selling to large and mid sized Real Estate businesses across Australia. First AML has a large captive audience all needing a solution from 2026 and key partnerships in the space to leverage.
We're proud to play our part in reducing the impact that money laundering has on innocent people. As a team, our role to limit criminal exploitation is what motivates us to build the very best anti money laundering technology globally.
Our product solves our customers' due diligence problems so they can stay focused on running their business.
Onboarding & Implementation Specialist:
First AML's Onboarding & Implementation Specialist is responsible for the successful onboarding of our new customers. You'll be hands-on when it comes to the onboarding, training and implementation of customers within your portfolio. Your key focus will be the legal and real estate industries.
You'll have a significant understanding on what it takes to successfully onboard a customer to a SaaS product and ensure that they have high adoption rates. Your role is critical to the success of First AML as you will be one of the key players in ensuring that our customers immediately see and feel the benefits of our products.
You will report directly to our ANZ CS & OB Lead Rebecca Passlow who has a passion for solving complex problems and empowering her team to take control. We will always work hard to ensure that you know the positive impact you have at First AML.
Some of your key focuses:
* Successfully lead the end-to-end onboarding process for our real estate and legal customers
* Provide hands on clear technical guidance to our customers during the onboarding and adoption phases or our CX
* Collaborate with Product, Support and Customer Success teams to ensure a seamless experience
* Proactively provide customer insights to our Product and Engineering team with a focus on improving the UX
* Ensure your onboarding experience helps customers get the most value from our product
* Minimise implementation rework and escalations
Here's what we're looking for:
* 2+ years in a similar SaaS onboarding role
* Confident working with C Suite customers
* Excellent problem solver - with the ability to break down complex problems at pace
* Seriously passionate about helping solve our customers problems
Why Join First AML?
Our team is supportive and ambitious and we're dedicated to building something extraordinary
We're all focused on giving it our best, being our best and doing our best work. To us, it's important that we do what we say we're going to do, we're authentic and honest, particularly about the work needed to reach our goals.
If you are looking to make a real difference, be heard, grow quickly, and contribute to a diverse, inclusive workplace that values authenticity - we'd love to chat with you.
Here are some of our perks which are underpinned by our company values 'Pozzy Vibes' & 'We Reward Results':
Additional Annual Leave - 5 days additional leave each year for you to recharge after achieving our goals
Hybrid Role - once you are fully onboarded you'll be able to work from home two days a week
Annual Training Budget - $1000 every year dedicated to your growth and professional development -it's up to you how to spend it
Shares - You'll have a pathway to participate in our employee share option programme (you become an owner of First AML)
Additional Parental Leave Payments - We match government parental leave payments and we'll make this work best for you and your family
Social Side - We have regular social events, from shared lunches, team outings and quiz nights
Wellbeing Programme - From subsidised medical appointments, EAP counselling for yourself and family through to regular health and wellbeing events
Feedback - To help you grow as much as possible, you'll receive regular coaching and feedback
Central Office - Located on King Street in Sydney's central business district, our office is surrounded by a variety of cafés, restaurants, and local hotspots.
Global Secondments - With offices in London, Auckland and Sydney (and more to come) you'll be given the opportunity to work abroad
So what's next?
We like to make sure that we advertise our positions for a good amount of time, so that people have time to see the role, learn a little more about us and then to put their best foot forward. This will normally be for around 1 week.
To help us to manage the best possible recruitment process we need your application and CV to be submitted via the channel that it is advertised on.
There's a group of amazing people who spend their days reviewing each and every applicant that comes our way. We don't cut corners and we genuinely want to spend a good amount of time reviewing your application, especially as this is our first chance at getting to know you. This means that it may take us a few working days to get back in touch to update you on the