About ARI Group
ARI Group is a national leader in asset reliability, non-destructive testing, and inspection services, supporting clients across mining, oil & gas, infrastructure, renewables, and defence. We are committed to excellence, innovation, and continuous improvement — leveraging technology to enhance quality, safety, and performance across our operations.
About the Role
We are seeking a proactive and technically capable Systems & IT Coordinator to support ARI’s business systems and drive digital improvement initiatives across the organisation. Reporting to the Chief Financial Officer, this role plays a key part in maintaining, optimising, and improving ARI’s IT and digital systems while supporting staff to use technology confidently and effectively.
This position offers an opportunity to work across all facets of IT — from systems optimisation and vendor coordination to user training, cybersecurity, and the adoption of emerging technologies. The successful candidate will act as the central liaison between ARI and our external IT provider, ensuring seamless service delivery and continual enhancement of our systems.
Key Responsibilities
· Maintain and improve core business systems including ERP, finance, HRIS, CRM, and proprietary inspection software.
· Act as the key contact for our external IT managed service provider, ensuring effective communication, SLA compliance, and timely issue resolution.
· Support cybersecurity initiatives including MFA, endpoint protection, and system access audits.
· Deliver user training, onboarding, and documentation to improve system utilisation and data accuracy.
· Manage hardware and software assets, licensing renewals, and system connectivity across sites.
· Identify and implement opportunities for automation, process improvement, and technology integration.
· Support digital transformation projects and evaluate new technologies to enhance efficiency and data integrity.
About You
· Bachelor’s degree or Diploma in Information Technology, Systems Administration, or Project Management (preferred).
· Hands-on experience supporting business systems and managing IT vendor relationships.
· Strong technical knowledge across Microsoft platforms and business applications.
· Excellent communication and problem-solving skills with the ability to engage non-technical users.
· Proven ability to identify system improvement opportunities and lead implementation activities.
· Experience with Power BI or other business analytics tools will be highly regarded.
· Previous exposure to technical or multi-site environments (e.g. engineering, testing, inspection) will be an advantage.
Why Join Us?
· Be part of a growing, innovative organisation that values technology-driven improvement.
· Opportunity to make a tangible impact on how systems and processes support our people.
· Collaborative culture with supportive leadership.
· Competitive remuneration based on experience.
How to Apply
If you’re a technically minded professional who enjoys improving systems, supporting users, and helping businesses get the most from technology, we’d love to hear from you.
Please apply via SEEK or submit your CV to **@ari.com.au