What is this position about? As part of a growing local and global custody business, our custody account management teams are responsible for day-to-day transactional management for our clients and our client’s appointed third-party asset managers across our global custody service offering. They work closely with our client service managers and relationship managers as well as our onshore and offshore processing teams to ensure excellent service delivery and timely query resolution. Primary Role Responsibilities - Day-to-day transactional management of the client and third-party asset manager relationships assigned to you - Responding to transactional enquiries and incidents, working these through to a resolution with internal stakeholders in a timely and effective manner - Representing the voice of our clients and third-party asset managers with internal stakeholders to ensure their requirements are well represented and understood - Oversight of custody reconciliation breaks and engagement with clients and third-party asset managers as required to clear breaks - Resolution of internal queries and issues, including non-receipt of funds and unadvised credits and failing trades - Back up and cross cover other team members in times of absence - Ensuring BNP Paribas internal policies and controls are understood and adhered to - Following the procedures of the team and escalation when there are gaps or processes not able to be completed. What is required for you to succeed? - Minimum 5 years’ experience in financial services, ideally within a global custody environment - Ability to demonstrate an awareness of the Australian superannuation market and the key players within it - Ability to work collaboratively with internal teams and stakeholders to ensure optimal client experience - Ability to simplify complexity, particularly when remediating operational issues - Ability to work in a fast-paced environment and prioritise accordingly - Ability to identify and assess risks and impacts quickly - Strong written and verbal communication - Focus on client service, balanced with protecting the bank - Degree in finance, economics or other banking related topics is beneficial but not mandatory