Front Office Duty Manager – Madison Plaza Townsville
Located in the heart of Townsville, Madison Plaza Townsville offers a warm and welcoming environment for both guests and staff. We pride ourselves on exceptional service, attention to detail, and creating memorable stays for every guest.
ABOUT THE ROLE:
We're seeking a hands-on Duty Manager to lead hotel operations during shift and deliver exceptional guest experiences. As the senior decision-maker on shift, you'll support Front Office and work closely with all departments to ensure smooth daily operations.
Key responsibilities:
* Deliver outstanding guest service from arrival to departure
* Manage guest enquiries, complaints, and service recovery
* Oversee Front Office operations, including check-ins, check-outs, and room allocations
* Coordinate with Housekeeping to ensure room readiness
* Support, coach, and lead the team on shift
* Ensure compliance with hotel policies, safety, and brand standards
* Complete shift reporting and assist with rostering
This role requires flexibility across a rotating roster, including evenings, weekends, and public holidays.
ABOUT YOU:
You're a confident hospitality professional who thrives in a fast-paced environment and leads by example.
You will have:
* Experience in a hotel Front Office or Guest Services role (Duty Manager experience preferred)
* Strong knowledge of hotel operations and guest service standards
* Proven ability to manage guest issues professionally
* Strong communication and leadership skills
* Experience with PMS systems (Opera, RMS, RoomKey or similar)
* Availability to work a rotating roster
Additional requirements:
* Current RSA (or willingness to obtain)
ABOUT US:
* A supportive and inclusive team environment
* Opportunities for growth
* Staff discounts and perks
* Ongoing training and development
Please note, only applicants with full Australian working rights will be considered for this position.
More about La Vie Hotels & Resorts:
La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients' real estate objectives within Hospitality. We are the region's leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.
If you have a passion for delivering exceptional customer service and a desire to work in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity!