Customer Service Representative
* Job Description
This role is an integral part of our customer-facing team, responsible for delivering store operations and contributing to a sales-focused culture and profitable sales growth.
* Key Responsibilities
o Deliver effective store administration in line with standard procedures, including:
o Handling cash and banking transactions securely
o Managing systems access and data integrity
o Processing web sales and extended warranty claims
o Managing telephone inquiries and marketing activities
o Contributing to financial performance through effective inventory management and expense control
o Ensuring seamless sales channel fulfillment in line with procedures
o Working collaboratively as part of a team to deliver a consistent positive store and channel experience for customers
o Resolving customer complaints and queries effectively
o Enhancing sales skills and product knowledge through available online platforms and development opportunities
* Qualifications
The ideal candidate will possess the following key competencies:
o Customer Focus: Understands the customer's needs and perspective
o Drives Results: Consistently achieves results, even under challenging circumstances
o Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses
* Benefits
o Work in a fast-paced and dynamic environment that values diversity and creativity
o Competitive remuneration package, including generous sales commission and incentives
o Access to comprehensive training and development programs within a leading retail group
o Fantastic discounts across the organization, including VIP supplier pricing and promotions
o Flexible working arrangements and hybrid models for eligible roles
o Employee Assistance Program providing counseling and wellbeing resources
o Helping Hands workplace giving program supporting community charities
o Commitment to sustainability, aiming for net zero carbon emissions by 2030
* Additional Information
This opportunity is open to candidates who are passionate about delivering exceptional customer service and contributing to a sales-driven culture.