Key Aspects of the Assistant Customer Service Manager Role
As an Assistant Department Manager, you will play a pivotal role in the day-to-day operations of your department. This includes overseeing various functions and working closely with colleagues to ensure exceptional customer experiences.
The position is integral to our career pathway and store operations, offering a gateway to an engaging, fulfilling, and exciting career at our organisation. Supported by our Store Leadership Pathway, you will have opportunities to learn key leadership skills and department capabilities.
What You'll Bring
* Able to effectively engage customers through Everyday ACTs – Acknowledge, Care & Thank
* Prioritise team and customer safety by ensuring correct processes are followed in-store
* Strong desire to learn department operations to provide excellent support to the department team on a day-to-day basis
* Ability to work collaboratively with others to achieve outstanding outcomes
* Developing awareness of personal leadership style and desire to grow into a future leader
* Appreciation for the value of working across stores to deliver a positive entire shopping experience for customers
* Curious mindset to develop skills and capabilities to support career progression
What You'll Experience
* Opportunities to grow through our Stores Leadership Pathway, providing foundational skills through exposure, experience, and learning
* Exclusive discounts on Woolworths Group brands via our Everyday Rewards Program
* Workplace support including access to well-being resources via the Sonder App
* Comprehensive parental leave policies for primary caregivers, along with support for balancing family and work life
* Flexible work arrangements, including a 4-day work week, to support work-life balance