Why Tyro?
At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands‐on experience, further your career, and help unleash the potential of our customers, one payment at a time.
At Tyro Health, our mission is simple but ambitious: to make healthcare more accessible for all Australians through the technology and solutions we build.
We know this is a bold goal. Improving access to healthcare isn't something that happens overnight - and it certainly can't be solved by technology alone. But we believe that the right tools, thoughtfully designed and responsibly delivered, can remove friction, reduce costs, and help more people get the care they need, when they need it.
We're not here to overpromise. We're here to make a difference - one improvement, one integration, one step at a time. And we're committed to working in partnership with providers, software vendors, insurers, and health system leaders to help build a future that's more connected, more efficient, and more patient focused.
This is what drives us.
About the role
The Head of Technology, Health is accountable for the engineering excellence, platform integrity, and technology strategy that underpin the Tyro Health business. This role leads the architecture, engineering, platform operations, and technical delivery across the full Tyro Health ecosystem, ensuring our systems are secure, scalable, compliant, and built to support rapid innovation in healthcare payments and digital health.
This is a hands‐on technology leadership role. We are seeking a proven engineer first, someone with deep technical credibility who can engage meaningfully in architecture, system design, platform reliability, and engineering standards. Equally important is the ability to build, lead, and inspire high‐performing teams. The successful candidate will combine strong technical judgment with mature people leadership, creating a culture of accountability, ownership, and continuous improvement.
As a key member of the Health Leadership Team, you will align technology investment and execution with commercial growth, regulatory obligations, and customer needs across healthcare providers, partners, and internal stakeholders.
Please note – you will need to have Australian Citizenship with the ability to obtain NV1 Clearance to be considered for this role.
What you'll do Strategic Leadership
* Define and champion the strategic roadmap for Tyro Health.
* Translate customer and business needs into scalable, modern, and AI‐enhanced platforms.
* Support transformation across merchant lifecycle, driving outcomes in cost‐to‐serve and time‐to‐value.
Platform Ownership
You will oversee four core capability domains:
* Tyro Health Online development
* Tyro Health Pro development
* Tyro Health Operations
* Tyro Health Site Reliability
Operational Excellence
* Ensure systems deliver high availability, performance, and experience standards.
* Own the technology roadmap to reduce onboarding cycle time and increase self‐service efficacy.
* Deliver measurable efficiencies and service improvements in close coordination with Operations.
Stakeholder Engagement
* Partner with Product, CX, Compliance, Risk, Legal, and Engineering to drive alignment and integrated delivery.
* Lead joint planning across transformation programs and cross‐domain initiatives.
Innovation and Continuous Improvement
* Embed experimentation, platform modularity, and automation as levers for merchant experience innovation.
* Champion modern engineering practices and CI/CD across merchant‐facing platforms.
People Leadership
* Build, scale, and empower high‐performing teams across platform areas.
* Promote an engineering culture of excellence, accountability, and continuous learning.
Vendor and Partner Management
* Lead strategic vendor relationships across SaaS, platform, and implementation partners.
* Monitor performance, manage contracts, and ensure vendor contributions align with roadmap goals.
What you'll bring
* Significant experience leading engineering teams in complex, regulated environments.
* Strong background as a software engineer or architect, with deep technical credibility.
* Experience building and scaling cloud‐native platforms.
* Proven ability to manage and develop engineering leaders and senior technical talent.
* A strong track record of improving engineering standards, reliability, and delivery discipline.
* A strong commercial acumen and ability to align technology with business outcomes.
* Previous experience in payments, fintech, healthtech, or other regulated industries is highly desirable.
* NV1 Clearance or the ability to be granted NV1 Clearance (Australian Citizenship)
What's in it for you?
We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia.
You'll also receive:
* A mix of in‐office and remote working (3 days in the office)
* Learning and career development opportunities
* 18 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team‐based volunteer day
* Birthday Leave
* Power Up Day (Additional day of leave)
* Weekly team social events, snacks, craft beer and wine, ping pong and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
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