OverviewSenior User Experience Researcher (Bangkok – Based, Relocation provided)Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.
The research findings of Senior Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.ResponsibilitiesLead core end-to-end research activities, including defining objectives, hypotheses, methodology, execution, analysis, and communication of findings to stakeholdersDemonstrate critical thinking beyond explicit business requests; function independently in operational research tasksDrive cross-discipline collaboration by sharing research insights and coordinating with other researchers and disciplinesCommunicate research results clearly to diverse audiences (business, design, engineering) and tailor messaging accordinglyContribute to the research community by sharing methodologies, coaching junior researchers, and supporting candidate screeningQualificationsMaster Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field10+ years of relevant experience in consumer-facing business domainsStrong ability to plan, scope, conduct, analyze and communicate researchExperience with qualitative and user-centered design methods (e.g., interviews, diary studies, direct observation, think-aloud usability testing)Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts)Experience in evaluating, negotiating, and working with external research vendorsAbility to describe user problems and business opportunities using both quantitative and qualitative dataDemonstrated critical thinking beyond business requestsExcellent storytelling and written/spoken communication; able to engage business people, designers, engineers and other stakeholders in EnglishCollaborative work style in a dynamic, data-driven, creative environmentKnowledge of data compliance and ethics in research activitiesLocation & BenefitsBangkok-based role with relocation provided.
Opportunity to work in a dynamic, startup-like setting within Agoda's global team.Equal OpportunityEqual Opportunity Employer.
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📌 Senior User Experience Researcher(Bangkok – Based, Relocation Provided)
🏢 agoda
📍 Launceston