OverviewAnalyst (IT Support - Remote) – Full Time.
Location: Albany.
Base salary range: $104,243 – $115,661 p.a. + 17% superannuation.
Flexible working options considered closely accessible to the Albany area.26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.4 weeks annual leave with the option to purchase more.13 weeks long service leave after seven/ten years.Salary packaging options.17% superannuation, with the option to reduce to the minimum super guarantee.25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.Incremental progression based on 12 months continuous service.
ResponsibilitiesDeliver IT Support to regional end-users in line with IT Service Level Agreements and ensure customer satisfaction.Provide IT support for commonly used computing platforms.Provide support for specialised teaching and research solutions and design and implement new systems in accordance with appropriate build guidelines and processes.
About youSomeone local to Albany to easily service our customers in the area.Relevant tertiary qualification or demonstrated equivalent competency.Experience in a customer service role with a mature approach to work.Experience with field/on-site support of IT systems and services.Experience in providing support and troubleshooting for teaching and/or research solutions and applications.Experience in ITIL request fulfilment, incident and problem resolution and management.
Special RequirementsA current National Police Clearance Certificate and "C" class driver's licence will be required by the successful applicant.
How to applyPlease apply online via the Apply Now button.
The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing dateClosing date: 11:55 PM AWST on 3 October 2025.
This position is only open to applicants with relevant rights to work in Australia.
About the UniversityThe University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the Australian Group of Eight.
UWA is committed to a diverse workforce and an inclusive workplace.
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