Direct message the job poster from Matthews Australasia
Join an innovative Australian company that's transforming the way equipment is installed and serviced. We're looking for a hands-on technician who thrives on problem-solving and delivering an outstanding customer experience.
About us
We are a proud Australian family business with over 40 years of experience and a reputation as an industry leader in intelligent product identification and software traceability solutions, primarily serving the food & beverage sector.
The role
As a Field Service & Installation Technician, you'll be on the ground supporting customers across VIC installing, maintaining, and servicing Matthews' equipment at a wide variety of sites. You'll be part of a supportive team that thrives on solving problems, building strong customer relationships, and keeping our customers up and production lines running.
Location: We support customers across metropolitan Melbourne, with a strong focus in the northern and western suburbs. Field work is the core of this role, and flexibility with travel is key
Your day to day will include
* Building and maintaining positive relationships with customers
* Performing scheduled and preventative maintenance
* Responding to corrective maintenance calls from customers
* Installing and commissioning equipment sometimes across multiple day
* Working in a mix of environments from warehouses to industrial sites
* Completing service reports and managing spare parts
* Training operators and ensuring safety standards are always met
* Contributing to after-hours support and occasional travel
What you will bring to the role
* A technical qualification (electrical/electronic trade or engineering) or strong mechanical aptitude
* Exceptional communication and customer service skills you'll be the face of Matthews on-site
* A proactive, energetic attitude with the ability to think on your feet and work as part of a high performing team
* Flexibility to adapt quickly to changing priorities or environments
* Basic networking or software familiarity (PLCs, data systems; Training will be provided)
* A valid driver's licence
* Flexibility for occasional interstate and regional travel, along with availability for after-hours work and participation in the on-call roster
* Competitive salary package, including on-call allowance
* Tool of trade vehicle, fuel card, laptop/tablet, and mobile phone
* Annual leave loading
* Opportunities for professional growth and ongoing development
* Wellbeing initiatives, including access to our Employee Assistance Program (EAP) and an annual wellness day
* The chance to make a real impact in a values-led, purpose-driven organisation
Please note: Shortlisting will commence as applications are received, and this role may close prior to the closing date 05/09/2025
How to Apply:
Sound like you? Click Apply to join our growing team.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Automation Machinery Manufacturing
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