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Are you a tech-savvy problem solver with a passion for delivering outstanding support? Do you thrive in a dynamic, fast-paced environmewhere no two days are the same? Accent Group is looking for an IT Support Engineer to be the go-to expert for our Sydney Support Office team members.
About Us
Accent Group is Australia and New Zealand's leading footwear and apparel powerhouse, home to over 20 premium brands and 900+ stores. Our portfolio includes Hype DC, Platypus, Skechers, Vans, Dr. Martens, Glue Store, Stylerunner, and many more. We're driven by innovation, customer experience, and a "Make It Happen" culture that's powered by our people.
About the Role
Based at our Sydney Support Office and reporting to the IT & New Store Support Manager, this hands-on role will be the first point of contact for all things IT support. You'll play a crucial role in maintaining a seamless tech experience for our team and assisting with exciting IT projects and rollouts across the business.
Day to Day You Will Be
* Providing Level 1 & 2 hardware and software support (Windows & MacOS)
* Delivering fast, friendly helpdesk service with a solutions-first mindset
* Setting up and deploy laptops, desktops, and mobile devices
* Managing mobile phone repairs, replacements, and configurations
* Troubleshooting IT issues across office and meeting room tech (Zoom, Teams)
* Keeping our IT asset register and documentation up to date
* Collaborating with internal IT teams and vendors to resolve issues
* Supporting and helping deliver IT upgrades, rollouts, and projects
What You'll Bring
4+ years of hands-on helpdesk/desktop support experience
Solid Windows 11, Microsoft 365, and Active Directory knowledge
Familiarity with networking basics (WAN, LAN, Wi-Fi)
Exposure to cloud platforms (Office 365, Azure, AWS – a plus)
Relevant certifications (ITIL, MCP, MCSA, JIRA experience welcomed)
A proactive attitude that aligns with our "Make It Happen" culture
Bonus points for experience in retail or fast-paced customer support settings
At Accent Group, we're not just about fashion – we're about people, purpose, and performance. If you love supporting others through technology and want to be part of a collaborative and forward-thinking IT team, we want to hear from you
Apply now
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Consulting, and Analyst
* Industries
Retail and Retail Apparel and Fashion
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