We’re not your typical network engineering team. We’re hands on, detail focused, and outcomes driven, and we’re looking for an experienced Network Engineer to help manage and support a newly onboarded customer in the utilities sector. This is a large scale and complex network workplace and you will play a key role in both the transition and ongoing management of their environment. If you thrive in a space where you can make a real impact, learn from a strong team and push service quality forward, we’d love to hear from you.
About Orro
We’re an Australian success story, now close to 500 people strong, delivering secure, end‑to‑end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.
Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.
With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future‑ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.
About the Team
You will join an Integrated Support team that steps across design, transition, management and ongoing support. This means broad exposure, genuine learning opportunities and the ability to make a meaningful impact on how we support our customers. We encourage proactive engineering, continuous improvement and knowledge sharing, giving you the chance to work across a true enterprise scale managed services environment.
Key Stakeholders
Internal: Operations Manager, Architect, Service Delivery Manager, Network Engineers
External: Customer Service Delivery Manager, technology vendors
What You’ll Be Doing
As a Network Engineer in our operations team, you will support a major transition program while ensuring the customer’s network environment remains stable, secure and high performing. You will have the chance to work end to end across design input, transition, management and continuous improvement, surrounded by an experienced team committed to raising the bar.
Transition Services
- Work with the transition team to onboard the customer environment onto Orro’s management platform
- Support the development of fit for purpose support processes including patch management, capacity management and change management
Management and Support
- Ensure the customer environment is proactively monitored and maintained to reduce incidents
- Plan and implement changes with customers and internal support teams in line with agreed policies
- Investigate and resolve complex incidents escalated from our Level 2 engineering team
Continuous Improvement
- Identify opportunities to improve reliability, performance and cost efficiencyResearch and test emerging technologies including SD WAN, Wi Fi 6 and 7, automation platforms and network visibility tools
What You’ll Bring
Essentials
You hold a CCNA and bring more than five years of hands‑on experience in large scale network operations, demonstrating strong capability across:
- Cisco routing and switching
- Cisco wireless including AirOS and 9800 WLC
- Cisco Catalyst SD WAN Viptela
- Cisco ASA and Firepower
- Cisco Catalyst Centre DNAC
- Cisco ISE
Bonus Points
- Experience in a Managed Services environment
- Experience with Cisco ACI
- CCNP certification
Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you!
Why Orro?
At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company‑wide mentoring, we’re here to help you thrive at every stage of life.
We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.
*Note: The role is subject to state and federal police background checks.
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