Operations Manager
Create memorable experiences in a fast-paced setting as our exceptional Operations Manager at our hotel. Lead the Hotel Operations team, champion positive guest metrics, and establish service recovery guidelines.
* Lead Operations teams to ensure exceptional standards and maximize financial returns.
* Establish and implement service recovery guidelines for complete guest satisfaction.
* Drive recruitment, succession planning, and onboarding across hotel operations.
The ideal candidate has management experience in hotels, comprehension of hotel systems and revenue management principles, excellent project-management abilities, and great communication skills. Ability to manage complex relationships and interact with guests, staff, and third parties that reflects highly on the hotel and IHG is required.
Flexibility - early, late, weekend, night, and holiday shifts are all part of the job. Australian working rights are necessary.