Job Description
Sofitel Noosa Pacific Resort is a luxurious 5-star resort that blends French Art de Vivre and local culture.
We are seeking a self-motivated, English speaking individual to fill the role of Front Office Duty Manager.
Your Key Responsibilities
* Manage the Hotel Front Office operation to achieve a reputation as a market leader.
* Supervise guest arrivals and departures, ensuring room allocations and check in/check out processes follow set procedures and are customer focused.
* Provide guests with local tourism information, arrange tours and transportation.
* Daily liaison with Reservations office to ensure accuracy in room allocation and maximising of yield.
* Utilise Front Office system, ensuring accuracy in use and producing accurate reports to meet operational needs.
* Liaise with Maintenance to ensure maintenance requests are completed quickly, focusing on guest needs as a priority.
* Assist night audit function in conjunction with Financial Controller, maintaining customer focus and accuracy.
* Prepare Front Office monthly reports.
* Maintain public areas cleanliness and presentation.
* Review customer satisfaction.
* Induct new staff into the team, department and Hotel.
* Ensure compliance with occupational health and safety regulations.
Your Qualifications
* Minimum two years' experience in hotel or motel management.
* Diploma in Hotel or Motel Management (desirable).
* Strong leadership skills with ability to make quick, effective decisions.
* Customer-focused mindset, ensuring outstanding guest experiences.
* Tech-savvy and adaptable to new systems and platforms.
* Detail-oriented, proactive, and results-driven.
Our Benefits
Fantastic employee benefits, including:
* Flexible working arrangements.
* Complimentary Daily Continental Breakfast.
* Complimentary Onsite Parking.
* Complimentary Fortnightly Lunches.
* 30% discount off food & beverage at Accor properties worldwide.
* Generous Accommodation discounts at Accor properties worldwide.
* Industry-renowned Accor Hotels Academy Professional Training and Development.
* Accor 12 weeks paid parental leave.
* Be part of a global team of hospitality professionals.
* Rewarding work environment with a dedicated Leadership team.
* Work, travel and promotion opportunities across the Accor Brand.
About Us
Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture.
We are proudly one of Australia's leading 5-star resorts, featuring award-winning facilities and service offerings.
Join our team and be part of a global hospitality network with exceptional career development opportunities.