What You Can Expect In This Role
Your role within Corporate Services will support the department to deliver housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. The work you will do helps someone every day, and that means the world to us.
Digital and Technology Services (DTS)
DTS is the provider of information management, information systems and information technology services to the department and is comprised of the following technical branches: Technical Delivery Management, Service Delivery Management, Program Management, and Business Solution Services.
What You Will Be Doing
* Lead a team of technical specialists in a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and associated Applications.
* Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
* Work cooperatively with DTS teams to continually improve the value of ICT services to the Department through the provision of appropriate, efficient and effective support, solutions and infrastructure.
* Manage the installation, maintenance and support of the ICT environment and systems through the application of a high level of knowledge and technical skills in the following technologies and frameworks:
Technologies and Frameworks
* Virtual Platforms (Azure/VMware)
* Operating Systems (MS Windows Server & Linux RedHat)
* Active Directory
* Scripting technologies (PowerShell/JSON/BICEP)
* Azure DevOps
Server Management
* Patching concepts (SCCM/AUM)
* Backup and Restore technologies (Azure Recovery Services Vaults/Networker/VEEAM)
* Monitoring and Alerting Tools/Concepts (Azure Monitor)
* Lifecycle management
* Develop and maintain an environment and culture in which high quality customer service is delivered through ensuring adherence to the quality system documentation and industry best practice frameworks such as ITIL and MOF, continually driving improvement in the way in which work is undertaken.
* Contribute to the effective teamwork within the DTS by developing an understanding of the roles and duties of other team members and work collaboratively to lead a team in delivering services to the Department.
* Identify and rectify complex analytical and problem activities for the maintenance and support of a large and complex Windows network environment.
* Manage and coordinate projects to implement and upgrade the information technology environment.
Applications remain current for 12 months.
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