Job Description:
The Sales and Service Manager plays a pivotal role in delivering exceptional customer experiences that drive sales and service results. This dedicated leader will inspire the team to thrive by fostering a customer-centric environment.
Responsibilities include leading by example, coaching the team, establishing strong stakeholder relationships, and being commercially aware.
Additional key responsibilities include:
* Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
* Coach and mentor the team to provide expert knowledge and seamless solutions.
* Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
* Work collaboratively with the store teams and build strong relationships with stakeholders.
* Look for opportunities for improvement while being commercially aware.
* Work collaboratively with the VM and Logistics teams to ensure allocated stock is floor-ready within relevant timeframes.
* Identify areas of opportunities for feedback to the Merchandise team.
* Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
* Have strong coaching skills, including experience leading teams and empowering others to achieve results.
* Have a demonstrated passion for retail and a desire to provide great customer service.
* Have a solutions-focused mindset and the ability to provide innovation and effective customer solutions.
* Have a proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
* Have relevant merchandising and selling skills and key product awareness.
* Have strong written, listening and spoken communication skills.
* Be flexible and adaptable to a fast-paced and evolving environment.
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Why Work for Us?
We offer a range of benefits to support your growth and well-being:
* A competitive remuneration package
* Generous employee discounts across David Jones brands
* An additional day of leave for your birthday
* A supportive, flexible and engaging environment
* Opportunities to support community partnerships
* Ongoing training and development
* Membership to a company committed to sustainable practices
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About Us
David Jones has been revolutionizing the way Australians shop since 1838. Our vision to inspire Like No Other drives us to continue this legacy through customer-obsessed service and innovation.
Our cultural pillars inspire our people to deliver on our vision and purpose: Customer Obsession, Empowerment, Innovation, Inclusion and Care.