Who are we?
LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 110 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 340,000 customers settle over $143 billion worth of loans in FY25.
We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do. We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025
About the role
This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.
What you'll do:
1. Data entry to operating platforms & payment system:
* Daily upload & manipulation of commission payment files from Lenders
* Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
* Weekly import to commission payment system of data
* Reconciliation of export from commission payment system
2. Commission cash reconciliation:
* Daily entry & monitoring of Lender deposits
* Reconciliation of Lender deposits to commission files
* Correct allocation to account receivable journals
3. Support of Broker & Referrer requirements:
* Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards
* Liaising with Lender partners in relation to their policies and customer payment inquiry
* Processing of adjustments upon Broker & Referrer inquiry
4. Knowledge of Panel Lender Schedule:
* Moderate level of understanding of Lender payment policy
What we're looking for:
* 2 yrs Customer Service experience
* Working with customer relationship management systems
* Accounts receivable exposure is preferred but not mandatory
* Basic understanding of lending practices is desirable
* Able to work in a shared open environment
* Positive outlook
* Organised, analytical and principled
* Resilient to change
* Able to multitask
* Ability to "think outside the square"
* Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
* Enjoy following processes and a structured environment
* Ability to challenge existing ways we do things and looks for opportunities to improve
* Enjoys engaging and collaborating with others and is conscientious
* Microsoft Office suite of programs, particularly excel
* Exposure to Google Chrome for email and document management an advantage
* Accurate data entry while maintaining a sense of urgency
* Being accountable for your own results and the timely performance of tasks within the scope of the position
* Initiative to work autonomously and to request additional tasks
* Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
* Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations
* Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems
* In addition communication with customers and other teams in the business by phone & email is a critical part of the role
* Managing tasks and work to team priorities
* Understand how individual tasks impact team goals and outputs
About LMG
We are Australia and New Zealand's largest and most progressive aggregator group, supporting a community of over 6,000 brokers and advisers. As a proud family-owned and led business, we partner with over 70 banks and lenders to empower businesses operating under their own brand or the Loan Market brand. In FY24, LMG brokers across Australia and New Zealand helped over 330,000 customers settle more than $126 billion in loans.
We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start-up attitude, driven by a commitment to hiring outstanding people and accepting nothing less than being the best at what we do.
Our dedication to our people is why we were named one of the Australian Financial Review BOSS Best Places to Work in Banking, Superannuation, and Financial Services 2025
What we offer:
We believe in a work-life blend that truly works for you. Our benefits are designed to support your personal and professional well-being, including:
* Work-life flexibility with hybrid and flexible working options, plus 6 "Me" days to prioritize your well-being.
* Generous leave policies, including 16 weeks of paid parental leave (and paid superannuation for up to 52 weeks), paid fertility treatment leave, and the option to purchase extra annual leave.
* Career development with access to tailored learning programs, paid study leave, and our high performers Program.
* Community focus, with a paid volunteer day and opportunities to earn rewards through our LMG Share Tomorrow Foundation.
At LMG, we're building a culture where everyone feels valued and can be their authentic self. We believe a diverse team fuels innovation and success, and we're committed to creating an inclusive workplace where you can thrive.