About the Group
Schools and Regional Services (SRS) offers central, regional, and local expertise to enhance learning and development outcomes, supported by a diverse and geographically dispersed workforce. It comprises 17 areas within 4 regions, backed by 5 central office divisions, all collaborating to deliver improved outcomes for early childhood services, schools, communities, and learners, in line with Education State commitments. SRS regions serve as a bridge between the central office, schools, and service providers, ensuring smooth transitions for learners and achieving the department's ambitious targets. Each region includes divisions specialising in school performance, student wellbeing and early childhood support, working with area-based teams to tailor local interventions and practices. The 17 areas provide crucial insights into local trends and issues, facilitating effective policy and program development and driving child and learner outcomes across all services and programs.
This role is located in the Strategic Projects and Engagement Branch, Regional Directorate, North‐Western Victoria Region, SRS. The Community Liaison and Engagement Unit is responsible for delivering high quality engagement with schools and their community to respond to enquiries, complaints and provide advice on departmental policies and initiatives.
About the Role
Possible locations: Coburg, Swan Hill, Greensborough, Bendigo or Mildura.
The Manager, Community Liaison and Engagement will lead the Community Liaison and Engagement Officers who are the primary officers leading engagement and communication with the general public and school community members in relation to queries and complaints, as well as providing advice to senior executives and ministers.
Key responsibilities include:
* Provide strategic direction and drive continuous change and system improvements.
* Manage complex cases and risks in relation to external communications.
* Strengthen stakeholder engagement across the region and central divisions.
* Ensure the team engages and resolves matters in consultation with key staff across the department.
* Draft correspondences and briefings in accordance with the department's policies and processes.
* Proactively liaise between members of the regional and central divisions.
Further Information
* The department values diversity and inclusion in all forms – gender, religion, ethnicity, LGBTIQ+, disability, and neurodiversity.
* Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
* Preferred applicants may be required to complete a police check and may be subject to other pre‐employment checks.
* Applicants requiring adjustments can contact the nominated contact person.
* Information about the Department of Education's operations and employment conditions can be located at the Department website and Diversity and Inclusion page.
* Applications close 11:59pm on 01 June 2024.
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