About the business and the role
We are a busy single surgeon orthopaedic practice focused on providing the highest standard of patient care.
We are looking for a medical receptionist / personal assistant who is efficient, competent, trustworthy, caring, reliable, flexible and a team player.
The position is a full - time position, working full days on Mondays to Fridays. Saturday morning and after hours work may be occasionally required. The position is supported by two part - time staff.
We are a small team led by a supportive surgeon.
As the position is full time, the successful candidate is expected to become the main link between the surgeon to the patients and the other staff, making this role integral to the success of the practice.
Job tasks and responsibilities
Providing patient care in person, on the telephone and on-line
* Taking bookings for appointments
* Taking bookings for surgery
* Helping with patient inquiries and directing medical questions to the surgeon
* Assisting the surgeon with the triaging process
Office administrative tasks including printing letters, ordering stationery and supplies
Billing for appointments and for surgery
Organizing operating lists
Sharing and handing over tasks to other administrative staff
Managing all the above responsibilities simultaneously and competently
Skills and experience
Excellent interpersonal skills
Professional manner
Clear in spoken and written communication
Honesty, reliability and flexibility with working hours
Attention to detail
Efficient
Team player
Ability to recognize own limitations, admit to mistakes and to ask for help when required
Familiarity with medical terminology
Familiarity with Medicare item numbers
Good computer skills - e-mail, Microsoft Office
Experience with medical software is desirable - Clinic2cloud, Genie
Job benefits and perks
Opportunity to be part of a busy, evolving and dynamic practice with a friendly and supportive working environment
Opportunity to assist patients in overcoming injuries and returning to function
Parking provided
Very well supported by other administrative staff and surgeon