Key Responsibilities:
* Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers.
* Educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals.
As a Senior Banking Consultant in our Retail Banking, you'll play a key role in helping to deliver the desired customer experience. You will have to serve customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey).
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.
What will your day look like?
As a Senior Banking Consultant, you will have the opportunity to act as an ANZ products initiator and role model, eagerly support the Branch Manager in delivering ANZ's retail strategy, and meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
You will take responsibility to 'know your customer' from a risk perspective and deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers.
Requirements
To grow and be successful in this role, you will ideally bring prior experience in developing strong relationships in a customer focused role, significant experience in financial services, preferably within the retail banking sector, excellent communication and interpersonal skills, leadership and coaching capabilities, experience in being an influential user and promoter of technology, and ability to multi-task, highly adaptable to change and ambiguity.
Why Join Us
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.