About the Role:
Join our RACV Retail store in Highpoint, where we pride ourselves on delivering exceptional service to our community. We're looking for a Part Time Customer Service Specialist to become a valued member of our team.
As a Retail Consultant, you'll play a key role in helping our members and customers find the best-value products to suit their needs, providing peace of mind through one of Victoria's most trusted brands. You'll be the first point of contact, both in-store and over the phone, ensuring meaningful conversations that support our members when they need us most. Through our comprehensive training and development program, you'll become multi-skilled and confident in providing valuable information across RACV's full range of offerings. Including Motor & Home Insurance, Emergency Assistance products, Travel Insurance, and Attraction Tickets.
This is a blended role where you'll also assist our Memberline Contact Centre with inbound calls related to home and motor insurance.
What You'll Be Doing
* Delivering exceptional customer service in-store and over the phone
* Educating customers on RACV's range of products including Motor & Home Insurance, Emergency Assistance, Travel Insurance, and Attraction Tickets
* Supporting customers with tailored solutions and peace of mind
* Participating in a rotating roster, including Saturdays
* Becoming multi-skilled through ongoing training and development
What We're Looking For
* Experience in face-to-face customer service within a retail or corporate environment (e.g. banking, travel, insurance, retail)
* Strong phone-based customer service skills
* Proven ability to meet sales targets and KPIs
* Self-motivated and goal-oriented
* Confident navigating multiple systems
* Enthusiastic, resilient, and committed to delivering a positive member experience
* A collaborative team player
* Fluent in Vietnamese preferred
Training & Development
We offer a 7-week full-time paid training program (Monday–Friday), which may include 2–3 days at our Noble Park office.
After training, you'll transition to your dedicated part-time rostered hours.
Employee Benefits
* 50% off RACV Insurance policies
* Free Roadside Assistance
* Supportive company culture
* Extensive product training
* Exclusive staff discounts on accommodation at all RACV Resorts
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
How to apply:
* Click Apply Now and log in to your Candidate Profile
* If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application
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