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About this Opportunity
RACV Royal Pines Resort has an exciting opportunity for a casual Leisure Attendant to join our front of house team. You will be actively responsible for monitoring and maintaining the safety and cleanliness of our pool and water park aquatic facilities.
Responsibilities
Providing a high standard of customer service to our guests
Supervising guest facilities, interacting, communicating, guiding and setting boundaries and expectations, to ensure the pool rules are followed and a safe environment is maintained
Monitoring & Responding to Aquatic Facilities – pool & water park
Actively maintaining a clean aquatic environment
Ensuring a safe workplace is maintained adhering to policies and procedures
Completing daily checklists & report issues
Identify maintenance issues, improvements, safety issues and risks
Assist the food & beverage team to manage pool side or outlet services
Assist the front office team with concierge/porter or reception duties, as required
Qualifications
* Availability and flexibility to work shifts between 7.45am to 6.45pm on a rotating roster including weekends & public holidays (hours may vary during the colder months)
* Previous experience in an aquatic pool lifeguard role, in a 4-5 star hotel/resort, or similar environment
* Valid QLD Working with Children Check, essential
* Responsible Service of Alcohol Certificate, essential
* Experience administering first aid, strong swimming ability, knowledge of pool safety practices & high cleanliness standards
* Excellent interpersonal and communication skills to build positive relationships with guests
* Display a positive attitude, work well in a team environment & flexibility to support various areas of the resort
* Show attention to detail, use initiative and be proactive to work efficiently and take pride in your work
* Ability to respond to feedback, remain calm under pressure and resolve difficult situations
* Knowledge of hotel/resort operations, local tourism sites & events, desirable
* Excellent personal presentation
We are Offering
* Casual 3-4 shifts per week - competitive hourly rate + penalties weekends & public holidays
* Generous employee benefits & discounts on RACV products & 10 resorts
* Employee of the month awards & recognition + healthy team culture
* Training, development and career progression opportunities
* Laundered uniform
* Complimentary parking onsite
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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