Job Title
Corporate Concierge
Job Description Summary
As Corporate Concierge, this role delivers an exceptional resident and visitor experience in every interaction, while delivering a range of on‐site workplace services. The focus is on anticipating needs, listening to residents and visitors, and making each interaction simple, effective, and quick.
About the role
This role will be responsible for leading and delivering workplace services, ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
Responsibilities
* Meet and greet visitors proactively in a timely manner.
* Manage reception services to ensure a positive customer experience.
* Announce arrival of guests.
* Accountable for workplace operations.
* Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre are clean and used correctly.
* Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
* Ensure locker and parking data integrity is maintained.
* Coordinate meetings and events, working with contractors such as security, cleaning, and catering to meet event requirements.
* Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
About You
* Strong reception or hospitality/customer service background.
* Professional verbal and written communication skills.
* Ability to multi-task.
* Demonstrate a common‐sense approach to problem‐solving.
* Minimum completion of Higher School Certificate.
Benefits
* Being part of a growing global company.
* A truly diverse and inclusive workplace.
* A promote‐from‐within culture with opportunities to develop and grow.
* A supportive and flexible workplace.
* Commitment to providing work‐life balance in an inclusive, rewarding environment.
* Focus on technology and autonomy to help achieve career ambitions.
Equal Opportunity Employer
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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