Change Manager - Internal App Rollout (Contract)6-month contract | Major National Retailer
We're partnering with one of Australia's most iconic retailers as they embark on a major in-store digital uplift.
With a new consolidated internal app rolling out to all stores nationally, we're seeking an experienced Change Manager who can drive engagement, communication, and adoption across a complex, fast-paced retail environment.
This is the first phase of a multi-year program, with a second business case already planned for April ****.
You'll play a critical role in shaping how store teams interact with a newly unified platform replacing several legacy apps.
About the Role
Develop and execute a targeted change and communications plan for a national store rollout
Consolidate multiple existing app experiences into one streamlined tool for team members
Partner closely with Store Operations, regional managers, and in-store leadership to ensure communication lands effectively
Work with communications teams to review, refine, and distribute a high volume of messaging, including a quarterly bulletin
Gather insights and capture feedback from stores, regions, and operational leaders
Work collaboratively with product owners, SMEs, and the broader change and communications team
Support readiness activities and help uplift change capability in a low-maturity environment
You Will Bring
Proven experience as a Change Manager in large, complex retail or store-based environments
Background in technology, digital, or app-based transformations
Pragmatic, hands-on approach suited to low-maturity or evolving delivery environments
Strong stakeholder engagement skills — comfortable working with store teams and regional leadership
Excellent communication skills and an ability to translate technical change into clear, simple messaging
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