Location: Mandurah, WA – Hybrid flexibility available
Department: MSP / IT & Cyber Support
Reporting to: Service Delivery Manager
Why This Role Stands Out
Ideal for those eager to contribute in a collaborative MSP environment. The successful candidate will deliver reliable IT and cybersecurity support to clients, grow their technical skillset, and enjoy a flexible work structure that focuses on real impact.
Key Responsibilities
- Provide Level 2 support across desktops, servers, network, and cloud environments for clients
- Tackle and resolve escalated issues from Level 1 with precision
- Support deployment and configuration of systems and services
- Work alongside technical leads to implement solutions and maintain documentation
- Communicate effectively with both technical and non-technical stakeholders
Required Skills & Experience
- Minimum 3 years in a Level 2 or similar support role, ideally within an MSP
- Proficient in Windows Server, Active Directory, Microsoft 365, and networking fundamentals
- Experienced in imaging, backup systems, and endpoint management
- Familiarity with Azure, Intune, and cybersecurity principles is advantageous
- Strong written and verbal communication
- Valid Australian driver’s licence and reliable transport required
Preferred Qualifications
- IT-related tertiary qualification (e.g., Diploma or degree)
What’s in It for You
- Competitive salary with clearly defined career progression
- Flexible hybrid work arrangements to support a healthy work-life balance
- A supportive and collaborative team culture where your contribution truly matters
How to Apply
Applications can be submitted by sending a resume and a brief cover note to [emailprotected] or by applying directly through this ad.
Unlock job insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Level Two Support Engineer?
- Do you have a current Australian driver's licence?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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