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Who We Are Known best as the 'Undisputed King of Trainers', JD Sports is a leading global sports fashion retailer across footwear and apparel. Founded in 1981, JD has grown to over 3,400 stores worldwide, inspiring the emerging generation through the universal culture of Sport, Music, and Fashion. JD Sports Australia & New Zealand operates with plans for continued growth and offers unparalleled service and style to all consumers. Working at JD Sports is a state of mind and a way of challenging the norm. We seek talented and passionate individuals to join our team.
The Role This role operates Sunday to Thursday with varying hours. By applying, you confirm your availability to work across those days. At JD Sports, our customer is at the heart of everything we do. As a Department Supervisor, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising and visual standards and sales results within your department. Leading by example, you will coach and develop your team to deliver great in-store experiences.
Responsibilities
* Model exceptional customer service, every customer, every time
* Support and guide the team to deliver exceptional service and a "service over task" environment
* Actively gain, maintain and share product and brand knowledge for your department
* Support management to improve financial performance within your department
* Work with back of house to ensure product availability
* Uphold company standards and deliver store visual excellence
What We're Looking For
* 2–3 years' experience within retail or a similar industry
* Passion for creating an amazing service experience and culture for customers
* Proven track record in driving and exceeding KPI targets and effective communication with stakeholders
* Excellent time management skills to ensure daily priorities are executed promptly
What's in It for You
* Work with leading product and major sports fashion brands
* Referral bonus scheme
* Training and development to evolve your career
* Opportunity to progress across Retail, Support Office, and Distribution Centre
* Staff discount for you, friends, and family
* Access to Employee Assistance Program and Mental Health champions
* One month paid parental leave for full-time employees
We are passionate about connecting with skilled and dynamic individuals who are invested in their development. JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated. Please note that by applying for this role you consent to a VEVO check where required to verify working rights.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
Note: Referrals increase your chances of interviewing at JD Sports Australia & New Zealand. You will be notified about new Shop Manager jobs in Westbrook, Queensland, Australia.
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