Role Purpose
At Atvtion, we're at the forefront of the technology revolution, driving change and innovation across our industries.
Our team of passionate professionals is dedicated to creating cutting-edge solutions that shape the future.
Ativion is hiring qualified, driven, systems/network technicians to support company growth.
The ideal candidate has workstation, systems, and network experience in enterprise networks.
Role Responsibilities
Provide second line product support via phone and email
Troubleshoot product and customer environment related issues
Provide customer product training
Proactively communicate the status of open cases including required information, progress updates, and steps for resolution
Maintain clear helpdesk ticket notes and summaries
Continually improve the quality of customer support and services
Manage phone and ticket queues
Respond to system alerts.
Required Skills/Experience/Qualifications
Technical Skills Required
Functional understanding of LDAP, Active Directory, e-Directory, DNS and Group Policy
Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices
Basic understanding of Internet security
Basic understanding of networking
Personal Skills Required
Demonstrated customer service skills and the ability to work collaboratively with clients and co-workers
Exceptional personal, phone, and email etiquette
Excellent written communication skills
Ability to manage and prioritize multiple tasks simultaneously
Ability to self-start and self-manage issues and cases
Preferred Experience
Experience with web filtering
Google G-Suite
Mobile Device Management (MDM) Systems
Basic understanding of Layer 3 routing
Basic understanding of Linux command line
Firewall experience
This is a full-time, permanent role and will be based at our Canberra office.
Strictly no agencies.
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