Allied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers. Our heritage encompasses more than 100 years of flour milling and food ingredient expertise.
We have a reputation for excellence in customer service, product supply, technical expertise, quality, and we focus on the safety and engagement of our employees. We are committed to building a great future by enhancing individual and team success, encouraging diversity, and supporting innovative thinking.
An opportunity currently exists for a Customer Service Officer based at our Tennyson Site on a full time basis. Reporting to the Customer Service Manager, the purpose of this role is to provide professional customer service and support to the sales team within the Allied Pinnacle Retail Food Service Division.
Key accountabilities include:
* Process all customer orders/enquiries effectively and follow up on orders placed by the sales account managers.
* Handle sales opportunities associated with telephone and email enquires made by customers.
* Perform telephone selling of a range of products and refer other sales opportunities to the appropriate sales personnel.
* Maintains agreed call rates, frequencies and schedules for all customer groupings.
* Provides telephone coverage for all customers during absence of Sales Manager/ Senior Account Manager.
* Demonstrates knowledge of own products, product information, recipe detail, possible substitutions.
* Enlists the support of the Sales Manager/ Technical Team / Senior Account Managers in providing more detailed information and follows through to ensure required customer service has been provided.
* Ensures customer complaints are handled courtesy and, in a time, efficient manner including documentation, logging, advising relevant personnel and follow up.
* Where required liaise with internal departments to resolve issues and ensure customer levels are maintained.
The successful applicant will possess:
* 3 – 5 years experience in a similar role
* Experience in FMCG Industry.
* Proficiency in Microsoft Office and SAP.
* Proven track record of excellent customer service skills.
* Data entry skills testing.
* Excellent planning and organizational Skills.
* Excellent verbal and written communication skills.
* Excellent telephone technique.
If this role seems like the next step in your career, then we would love to hear from you.
To apply, please follow the prompts. Only successful applicants will be contacted.